Customer Service Pro: Paid Training & Growth Path

Zolidco; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Zolidco is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships.

You will welcome customers, listen to needs, explain product information, and collaborate with the team to meet service goals.

Qualifications

• High school diploma or equivalent.
• Strong verbal/interpersonal communication.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Experience in customer service is a plus.

Responsibilities

• Welcome customers with courteous, professional assistance.
• Listen carefully to understand customer needs.
• Assist customers with routine requests and concerns.
• Explain product and service information in a friendly manner.
• Identify opportunities to recommend relevant products or services.
• Support customer follow-ups and relationship-building activities.
• Maintain organized records of customer interactions.
• Communicate customer feedback to appropriate team members.
• Support customer engagement and promotional initiatives.
• Help maintain a welcoming and professional environment.
• Collaborate with team members to meet service goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Customer-focused

Multitasking

Problem-solving

Professional demeanor

Education

High school diploma

Job description

Zolidco is seeking a friendly and dependable Customer Service Representative to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, solving routine concerns, and building positive customer relationships.

You will welcome customers, listen to needs, explain product information, and collaborate with the team to meet service goals.