Customer Care Specialist — Multichannel Support

Domino's; Maplewood (MO); On-site; USD 18,000 - 23,000; Full time

Job summary

Domino's in Maplewood, MO is hiring a Customer Service Representative to greet customers, handle inquiries, process orders, and maintain accurate records. You will collaborate with teammates to resolve issues, upsell where appropriate, and participate in ongoing training to improve service quality.

The role emphasizes strong communication, multi-tasking in a fast-paced environment, and a friendly, customer-focused attitude.

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong interpersonal skills and a customer-focused mindset.
• Ability to multi-task and manage time effectively.
• Problem-solving and a positive attitude are valued.

Responsibilities

• Greet customers warmly and address needs professionally and promptly.
• Handle inquiries, complaints, and requests via phone, email, or in person.
• Process orders, refunds, and exchanges accurately per policies.
• Maintain knowledge of products, services, and promotions to provide accurate information.
• Collaborate with teammates to resolve issues and improve service quality.
• Document interactions and maintain detailed records in the service database.
• Identify opportunities to upsell or cross-sell when appropriate.
• Participate in ongoing training to enhance skills.
• Contribute to a positive work environment with a friendly attitude.

Skills

Verbal communication

Written communication

Interpersonal skills

Time management

Multi-tasking

Problem solving

Customer-focused

Team player

Education

High school diploma

Tools

Typing

Data entry

Job description

Domino's in Maplewood, MO is hiring a Customer Service Representative to greet customers, handle inquiries, process orders, and maintain accurate records. You will collaborate with teammates to resolve issues, upsell where appropriate, and participate in ongoing training to improve service quality.

The role emphasizes strong communication, multi-tasking in a fast-paced environment, and a friendly, customer-focused attitude.