Customer Care Specialist - Multichannel Support

Vuori; Carlsbad (CA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health Insurance

Savings and Retirement Plan

Employee Assistance Program

Generous discount and industry perks

Paid Time Off

Wellness and fitness benefits

Job summary

A leading athletic apparel company in Carlsbad is looking for a Customer Service Representative to deliver exceptional service via various communication channels. The role entails resolving customer inquiries, supporting new team member training, and contributing to team meetings. Candidates should have a Bachelor's degree or equivalent experience, a passion for customer service, and strong communication skills. This full-time position offers hourly pay between $18 and $23.

Qualifications

• Strong passion for delivering exceptional customer experiences.
• Well-organized with the ability to manage both personal and team progress.
• Leads by example, demonstrating attention to detail while supporting team members.

Responsibilities

• Deliver exceptional customer service via email, text, and chat.
• Handle escalated issues with a solutions-driven mindset.
• Support the onboarding and training of new team members.

Skills

Customer experience

Conflict resolution

Interpersonal communication

Organization

Spanish proficiency

Education

Bachelor's degree or equivalent work experience

Tools

Kustomer

Shopify

FullCircle

Job description

A leading athletic apparel company in Carlsbad is looking for a Customer Service Representative to deliver exceptional service via various communication channels. The role entails resolving customer inquiries, supporting new team member training, and contributing to team meetings. Candidates should have a Bachelor's degree or equivalent experience, a passion for customer service, and strong communication skills. This full-time position offers hourly pay between $18 and $23.