Customer Care Specialist / Miami, FL 33172

Mindlance; Miami (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

A national recruiting company is seeking a Customer Care Specialist in Miami, FL. This role involves directly responding to customer inquiries, educating clients on services, and scheduling medical appointments. Ideal candidates will have a high school diploma, at least one year of call center and customer service experience, and be bilingual in English and Spanish. Candidates should possess strong interpersonal skills and the ability to work flexible hours in a fast-paced environment.

Qualifications

• Minimum 1 year Call Center experience within the last 4 years.
• Bilingual in English and Spanish with excellent communication skills.
• Ability to work an 8-hour shift with flexibility to work overtime.

Responsibilities

• Respond to customer inquiries using best practices.
• Educate customers about products and services over the phone.
• Schedule medical appointments and transportation.

Skills

Customer service skills

Interpersonal effectiveness

Bilingual in English/Spanish

Ability to work flexible hours

Education

High School Diploma or equivalent

Associate’s or Bachelor’s Degree

Tools

MS Word

MS Excel

Job description

Customer Care Specialist // Miami, FL 33172

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.

Business Customer Care Specialist

Location 11430 NW 20th St Miami, FL 33172, USA

Contract 8 Months

Description

Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers.

Responsibilities

• Receive, document and resolve customer inquiries by using established best practices
• Build lasting relationships with Client’s customers
• Educate customers/members about Client’s products and services over the telephone
• Comply with HIPPA and CMS regulations
• Schedule medical appointments and transportation for patients and/or care givers when needed
• Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships.
• Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
• Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
• Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience

Qualifications

• High School Diploma or equivalent
• 1 year minimum of Call Center experience. Recent work experience (last 4 years)
• 1 year minimum of previous Customer Service Experience (preferably on the phone)
• Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish.
• Intermediate level - Computer skills: MS Word and Excel
• Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs
• Capacity to maintain confidentiality
• Associate’s or Bachelor’s Degree

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,