Customer Care Specialist - Inbound & Outbound Appointments

CMC Energy; Washington; On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Career development

Job summary

CMC Energy Services, Inc. is seeking a Customer Care Representative in Fort Washington to handle inbound and outbound calls, qualify prospects, and schedule appointments. You will use service knowledge to address customer needs and explain available programs, while maintaining accurate records.

The role emphasizes reliable communication, ability to manage multiple priorities, and willingness to work a flexible schedule. Bilingual Spanish is a plus; prior call center experience is preferred.

Qualifications

• 1–2 years in call center or customer service preferred.
• Bilingual Spanish speaking a plus.
• High school diploma or equivalent required.

Responsibilities

• Conduct inbound and outbound calls to schedule appointments.
• Qualify program applicants and collect required information.
• Enter data into CRM and maintain accurate records.
• Meet performance metrics and support team goals.

Skills

Customer service

Verbal communication

Spanish (bonus)

Education

High School Diploma

Tools

Microsoft Office

Job description

CMC Energy Services, Inc. is seeking a Customer Care Representative in Fort Washington to handle inbound and outbound calls, qualify prospects, and schedule appointments. You will use service knowledge to address customer needs and explain available programs, while maintaining accurate records.

The role emphasizes reliable communication, ability to manage multiple priorities, and willingness to work a flexible schedule. Bilingual Spanish is a plus; prior call center experience is preferred.