Bilingual Customer Care & Appointment Scheduler

Cmc-Energy-Services; Fort Washington (Montgomery County); On-site; USD 37,000 - 51,000; Full time

Job summary

CMC Energy Services, Inc. is seeking a Customer Care Representative to handle inbound and outbound calls, qualify applicants, and schedule appointments.

You will apply product and program knowledge to identify customer needs and respond clearly. Responsibilities include confirming appointments, conducting reminder calls, entering accurate data into the CRM, resolving routine inquiries, meeting individual and team metrics, following scripts, and participating in weekly team meetings and coaching

Qualifications

• Requires 1-2 years of call center or customer service experience.
• High school diploma or equivalent is required.
• Bilingual Spanish speaking a plus.

Responsibilities

• Handle inbound and outbound calls according to daily dialing goals.
• Qualify program applicants and schedule appointments.
• Confirm appointments and conduct reminder calls three and one day before scheduled appointments.
• Enter customer information accurately into CRM/database systems.
• Resolve general customer service issues and escalate when appropriate.
• Meet individual and team performance metrics and attend team meetings and coaching sessions.

Skills

Excellent customer service

Strong communication

Multitasking

Adaptability

Attention to detail

Bilingual Spanish (a plus)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM tools

Job description

CMC Energy Services, Inc. is seeking a Customer Care Representative to handle inbound and outbound calls, qualify applicants, and schedule appointments.

You will apply product and program knowledge to identify customer needs and respond clearly. Responsibilities include confirming appointments, conducting reminder calls, entering accurate data into the CRM, resolving routine inquiries, meeting individual and team metrics, following scripts, and participating in weekly team meetings and coaching