Bakersfield In-Office Customer Care Specialist

WaterWisePro Training LLC; Bakersfield (CA); In loco; USD 40.000 - 47.000; Tempo pieno

Descrizione del lavoro

California Water Service Group (Cal Water) invites you to build a meaningful career as an Associate Customer Service Representative in Bakersfield, CA. This in-office role requires handling in-person, phone, email, and chat interactions with customers to resolve billing and service inquiries.

You will work 5 days a week, 8 hours daily, on-site from 7:00 AM to 7:00 PM PST. The salary range is $28.98 to $33.84 per hour, with steps over 12 and 24 months, reflecting a structured progression.

Competenze

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Defuse customer situations and provide resolution in a timely and effective manner.
• Ensure the security and privacy of customer information through education, compliance and resolution of issues.
• Proficiency in multiple operating systems such as Microsoft Office and Oracle Customer Care & Billing, Field Collection System Application (FCS).

Mansioni

• Understand customer service and business operations to fully resolve customer needs and provide superior customer experiences by customer contact means.
• Provide customer service addressing customer requests or inquiries concerning services, water quality and billing.
• Responsible for scheduling and follow up of service/emergency requests.
• Generate and complete: work orders, emails, document customer accounts and perform data entry as needed.
• Perform tasks associated with daily/monthly/quarterly/annually reports and account exceptions.
• Provide customers with information regarding Company programs and services.

Conoscenze

Customer service

Communication

Attention to detail

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Oracle Customer Care & Billing

Field Collection System Application (FCS)

Descrizione del lavoro

California Water Service Group (Cal Water) invites you to build a meaningful career as an Associate Customer Service Representative in Bakersfield, CA. This in-office role requires handling in-person, phone, email, and chat interactions with customers to resolve billing and service inquiries.

You will work 5 days a week, 8 hours daily, on-site from 7:00 AM to 7:00 PM PST. The salary range is $28.98 to $33.84 per hour, with steps over 12 and 24 months, reflecting a structured progression.