Customer Care Specialist II: Toll & Violation Support

Verra Mobility Corporation; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Verra Mobility Corporation is seeking a Customer Care Specialist II in Phoenix to support rental car customers with tolls and violations inquiries. The role emphasizes a positive, empathetic, and professional approach to information delivery and resolution.

You will use tools to ensure complete, accurate resolutions on first contact and stay current with product, process, and technical knowledge related to services, while meeting performance targets for productivity, quality, and customer

Qualifications

Responsibilities

• As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• You will provide information or guidance to rental car customers using a positive, empathetic and professional approach.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution.
• Develop and maintain product, process and technical knowledge related to services.
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience.
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance.

Job description

Verra Mobility Corporation is seeking a Customer Care Specialist II in Phoenix to support rental car customers with tolls and violations inquiries. The role emphasizes a positive, empathetic, and professional approach to information delivery and resolution.

You will use tools to ensure complete, accurate resolutions on first contact and stay current with product, process, and technical knowledge related to services, while meeting performance targets for productivity, quality, and customer