Customer Care Specialist II

Verra Mobility Corporation; Northern (KY); Hybride; USD 32 000 - 45 000; Plein temps

Résumé du poste

Verra Mobility is hiring a Customer Care Specialist II to support rental car customers with tolls and violations. You will resolve inquiries with a positive, empathetic approach and maintain knowledge of services.

The role emphasizes first contact resolution, strong communication, and meeting performance goals in a fast-paced environment. Equal opportunity employer.

Qualifications

• Provides customer service to rental car customers with tolls and/or violations.
• Uses tools to reach complete resolution with first contact resolution.
• Develops and maintains knowledge related to services.
• Exhibits effective verbal, interpersonal, and written communication.

Responsabilités

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations.
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
• Meet the performance goals established for the position in productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Connaissances

Customer service

Communication

Empathy

Critical thinking

Team player

Description du poste

You’reagreatfitforthisroleifyouareamotivatedteamplayerwithapositiveattitude,aretenaciousandabletothinkcriticallythroughsolutions,youhaveanempatheticnature,andbelievethat80%ofsuccessisshowingup.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

EssentialResponsibilities

Whatyou'lldo:

• As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Verra Mobility ValuesAn ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

.