Customer Care Specialist II: Toll & Violation Support

Verra Mobility; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Verra Mobility is seeking a Customer Care Specialist II in a fast-paced environment. You will help rental car customers with tolls and violations, providing information with a positive, empathetic, and professional touch.

You’ll resolve inquiries using the right tools to ensure first-contact resolution while expanding product and process knowledge. The role emphasizes clear communication, adherence to quality standards, and meeting performance goals in productivity, attendance, and customer

Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations with a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
• Meet performance goals in productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Skills

Customer service

Team player

Positive attitude

Empathy

Critical thinking

Job description

Verra Mobility is seeking a Customer Care Specialist II in a fast-paced environment. You will help rental car customers with tolls and violations, providing information with a positive, empathetic, and professional touch.

You’ll resolve inquiries using the right tools to ensure first-contact resolution while expanding product and process knowledge. The role emphasizes clear communication, adherence to quality standards, and meeting performance goals in productivity, attendance, and customer