Customer Care Specialist II

Verra Mobility; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Verra Mobility is seeking a Customer Care Specialist II in a fast-paced environment. You will help rental car customers with tolls and violations, providing information with a positive, empathetic, and professional touch.

You’ll resolve inquiries using the right tools to ensure first-contact resolution while expanding product and process knowledge. The role emphasizes clear communication, adherence to quality standards, and meeting performance goals in productivity, attendance, and customer

Responsibilities

• Provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations with a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
• Meet performance goals in productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Skills

Customer service

Team player

Positive attitude

Empathy

Critical thinking

Job description

You’reagreatfitforthisroleifyouareamotivatedteamplayerwithapositiveattitude,aretenaciousandabletothinkcriticallythroughsolutions,youhaveanempatheticnature,andbelievethat80%ofsuccessisshowingup.

If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!

Whatyou'lldo:

• As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
• Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
• Develop and maintain product, process and technical knowledge related to services
• Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
• Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
• Other duties as assigned

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.