Customer Care Specialist II: Cross‑Functional Support

Novanta Inc.; Irvine (CA); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Disability accommodation available

Equal opportunity employer

Job summary

Novanta Inc. is seeking a Customer Care Representative II in Irvine, CA to be the primary contact for customers across channels. You will handle product, pricing, and service inquiries, maintain orders, and resolve a broad range of concerns with empathy and urgency.

You will collaborate with Sales, Operations, and Product Management to ensure timely updates and a seamless service experience while supporting service-level metrics and customer satisfaction goals.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated empathy, patience, and active listening with customers.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to work effectively with others in a dynamic, fast-paced environment.
• Strong multitasking, organization, and prioritization skills.

Responsibilities

• Respond to inquiries across email, phone, and online portals in a timely, professional manner.
• Provide accurate product, pricing, and service information.
• Enter and maintain customer orders using enterprise systems with accuracy.
• Resolve customer issues with empathy and professionalism.
• Collaborate cross-functionally with Sales, Operations, and Planning for timely updates.

Skills

Communication skills

Empathy

Multi‑tasking

Team player

Job description

Novanta Inc. is seeking a Customer Care Representative II in Irvine, CA to be the primary contact for customers across channels. You will handle product, pricing, and service inquiries, maintain orders, and resolve a broad range of concerns with empathy and urgency.

You will collaborate with Sales, Operations, and Product Management to ensure timely updates and a seamless service experience while supporting service-level metrics and customer satisfaction goals.