Customer Care Pro — High-Precision Tech & Robotics

novanta; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Novanta is seeking a Customer Care Representative to deliver exceptional service as the main contact for product information, orders, and delivery statuses. You will resolve inquiries with empathy and coordinate with internal teams to ensure satisfaction.

The role emphasizes accuracy, responsiveness, and strong communication across departments. The position supports a busy environment where teamwork, adaptability, and a customer-first mindset drive continuous improvement in product support and

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, dynamic team.
• Strong prioritization and organizational skills.
• Empathy and patience when dealing with customers.
• Proficiency with computers and basic software.

Responsibilities

• Serve as primary contact for products, services, and delivery dates.
• Provide product, pricing, and service information to customers.
• Enter and maintain accurate customer orders in software systems.
• Resolve a broad range of customer inquiries and issues with empathy.
• Collaborate cross-functionally to deliver timely information to customers.

Skills

Communication

Teamwork

Multitasking

Empathy

Tech savvy

Customer focus

Collaboration

Technical learning

Job description

Novanta is seeking a Customer Care Representative to deliver exceptional service as the main contact for product information, orders, and delivery statuses. You will resolve inquiries with empathy and coordinate with internal teams to ensure satisfaction.

The role emphasizes accuracy, responsiveness, and strong communication across departments. The position supports a busy environment where teamwork, adaptability, and a customer-first mindset drive continuous improvement in product support and