Cross-Functional Customer Care Specialist

Talentify; Irvine (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Financial benefits

Incentives

Job summary

Novanta in Irvine, CA is seeking a Customer Care Representative to be a primary point of contact for customers across multiple channels. You will provide product, pricing, and service information and help maintain accurate orders with empathy and urgency.

You will collaborate cross-functionally with Sales, Operations, Planning, Engineering, and Product Management to ensure timely updates and a seamless service experience, while upholding service-level metrics and delivering exceptional customer

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated empathy, patience, and active listening with customers.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to work effectively with others in a dynamic, fast-paced environment.
• Strong multitasking, organization, and prioritization skills with attention to detail.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; builds trust through reliable service.
• Collaborative Team Player: Seeks input, works well across functions, demonstrates humility, and builds trust through transparency.
• Technical Learning: Learns new technologies, systems, and product knowledge quickly.

Responsibilities

• Respond to a broad range of customer inquiries across multiple channels (email, phone, online portals) in a timely and professional manner.
• Provide accurate product, pricing, and service information.
• Enter and maintain customer orders and changes using enterprise systems, ensuring accuracy and completeness.
• Resolve a wide range of customer issues with empathy, patience, and professionalism.
• Partner cross-functionally with Sales, Operations, and Planning to ensure customers receive timely updates and correct information.
• Support service-level metrics including customer satisfaction, order accuracy, and order processing cycle time.
• Capture insights from the field and collaborate with Engineering/Product Management to optimize solutions and inform roadmaps
• Work closely with Sales, Engineering, Product Management, and Operations/Quality to ensure seamless delivery and customer satisfaction.

Skills

Verbal and written communication

Empathy and active listening

Computer proficiency

Team collaboration

Multitasking and organization

Customer focus

Cross-functional communication

Technical learning

Job description

Novanta in Irvine, CA is seeking a Customer Care Representative to be a primary point of contact for customers across multiple channels. You will provide product, pricing, and service information and help maintain accurate orders with empathy and urgency.

You will collaborate cross-functionally with Sales, Operations, Planning, Engineering, and Product Management to ensure timely updates and a seamless service experience, while upholding service-level metrics and delivering exceptional customer