Customer Care Specialist — Precision Tech & Healthcare

Novanta Inc.; Irvine (CA); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

Competitive compensation

Job summary

Novanta Inc. in Irvine, CA, is seeking a Customer Care Representative who serves as the primary point of contact for customers across email, phone, and portals. You will provide product, pricing, and service information, and enter and maintain orders with accuracy.

You will collaborate with Sales, Operations, and Engineering to ensure timely updates, resolve issues with empathy, and help improve service levels while supporting a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated empathy, patience, and active listening with customers.
• Strong computer proficiency and ability to learn new systems quickly.
• Ability to work effectively with others in a dynamic, fast-paced environment.
• Strong multitasking, organization, and prioritization skills with attention to detail.

Responsibilities

• Respond to customer inquiries across email, phone, and portals in a timely and professional manner.
• Provide accurate product, pricing, and service information.
• Enter and maintain customer orders using enterprise systems with accuracy.
• Resolve customer issues with empathy and professionalism.
• Collaborate with Sales, Operations, and Engineering to ensure timely updates and correct information.

Skills

Communication

Empathy

Active listening

Multitasking

Team player

Tech savvy

Job description

Novanta Inc. in Irvine, CA, is seeking a Customer Care Representative who serves as the primary point of contact for customers across email, phone, and portals. You will provide product, pricing, and service information, and enter and maintain orders with accuracy.

You will collaborate with Sales, Operations, and Engineering to ensure timely updates, resolve issues with empathy, and help improve service levels while supporting a fast-paced environment.