Senior Service Technician

Tropical Heating; City of Niagara Falls (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Company vehicle, phone, and advanced工具

Paid time off

Continuing education and certification

Performance bonuses and sales comm.:is

Spanish language skills (benefit)

Job summary

Tropical Heating is seeking a senior HVAC technician to lead advanced service operations in Western New York. The role focuses on diagnosing and repairing complex systems, mentoring junior staff, and driving service improvements while maintaining strong customer relationships.

Ideal candidates bring 5+ years of HVAC experience, EPA universal certification, and a track record in both commercial and residential settings.

Qualifications

• Minimum 5 years of HVAC service experience.
• EPA Universal Certification required.
• NATE certification preferred.
• Advanced electrical and mechanical troubleshooting skills.
• Experience with commercial and residential systems.
• Proven track record of customer satisfaction and retention.
• Valid driver’s license with excellent driving record.
• Leadership and mentoring experience.
• Strong communication and sales skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Diagnose and repair complex HVAC system problems across all equipment types.
• Handle high-priority and challenging service calls requiring advanced expertise.
• Mentor and train junior technicians and apprentices.
• Lead service department initiatives and process improvements.
• Sell maintenance programs and system replacements when appropriate.
• Participate in emergency on-call rotation as needed.
• Complete detailed service reports and recommendations.
• Assist with warranty work and manufacturer relationships.
• Train on new technology and equipment as industry evolves.

Skills

HVAC troubleshooting

Customer service

Leadership

Communication

Sales ability

Problem solving

Independent work

Education

HVAC degree or trade school

Job description

Tropical Heating & Cooling is a family-owned HVAC company proudly serving Western New York since 2013. In an industry increasingly dominated by national corporations buying out local businesses, we remain steadfastly independent – we’re still here, still us, and still family-operated.

• Diagnose and repair complex HVAC system problems across all equipment types
• Handle high-priority and challenging service calls requiring advanced expertise
• Mentor and train junior technicians and apprentices
• Lead service department initiatives and process improvements
• Sell maintenance programs and system replacements when appropriate
• Participate in emergency on-call rotation as needed
• Complete detailed service reports and recommendations
• Assist with warranty work and manufacturer relationships
• Train on new technology and equipment as industry evolves
• Minimum 5 years of HVAC service experience
• EPA Universal Certification required
• NATE certification preferred
• Advanced electrical and mechanical troubleshooting skills
• Experience with commercial and residential systems
• Proven track record of customer satisfaction and retention
• Valid driver’s license with excellent driving record
• Leadership and mentoring experience
• Strong communication and sales skills
• Ability to work independently with minimal supervision

Preferred Qualifications

• Trade school or technical college HVAC degree
• Additional manufacturer certifications
• Experience with maintenance program management
• Smart home and IoT HVAC technology knowledge
• Spanish language skills (growing customer base)
• Performance bonuses and commission opportunities on sales
• Paid time off
• Health insurance
• Company vehicle, phone, and advanced tool package
• Continuing education and certification support
• Opportunity to mentor and develop junior staff
• Path to department leadership or management roles

This senior role offers opportunities to move into service management, sales, or specialized technical roles. We’re a growing company with plans for expansion and need leaders to help us get there.

Schedule

Full-time position with flexible scheduling options. Some weekend and emergency call availability required during peak seasons.