Customer Care Specialist - Home Services (Weekdays)

Reynolds Electric, Plumbing, Heating and Air; Eugene (OR); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Employer-paid health insurance

Employer-paid dental insurance

Employer-paid vision insurance

Dependent coverage option

Paid time off

401(k) with company match

Life insurance

Training and development

Career growth opportunities

Job summary

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR is seeking a Customer Service Representative who acts as the voice behind great customer experiences. You will answer calls, schedule service appointments, and support customers through their journey with our home services team.

Excellent communication, empathy, and problem-solving skills are essential in a fast-paced environment. This role offers weekday hours, competitive hourly pay, and comprehensive benefits.

Qualifications

• Experience in customer service role (1+ years).
• Strong verbal and written communication.
• Ability to type 60+ WPM and manage multiple tasks.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Build rapport and identify customer needs.
• Explain services and set expectations clearly.
• Coordinate with dispatchers and technicians.
• Maintain accurate customer records.

Skills

Verbal communication

Written communication

Typing 60+ WPM

Multitasking

Customer service experience

Tools

Microsoft Word

Outlook

Job description

Reynolds Electric, Plumbing, Heating and Air in Eugene, OR is seeking a Customer Service Representative who acts as the voice behind great customer experiences. You will answer calls, schedule service appointments, and support customers through their journey with our home services team.

Excellent communication, empathy, and problem-solving skills are essential in a fast-paced environment. This role offers weekday hours, competitive hourly pay, and comprehensive benefits.