Customer Care Specialist — High-Volume Support

Lighthouse-Works; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lighthouse-Works in Orlando is seeking a customer service professional to handle high-volume calls and inquiries in a fast-paced environment. You will use CRM systems and Microsoft tools, maintain composure with frustrated callers, and collaborate with a team to ensure customer satisfaction.

This role offers full-time hours in a location-based environment with opportunities to grow within the company. Ideal candidates have at least 2 years in customer service, solid communication skills, and a

Qualifications

• High school diploma or GED or equivalent.
• Associate or Bachelor's degree preferred.
• Comfort with basic computer systems and Microsoft applications.
• Minimum of 2 years in a customer service role.
• Experience in handling high-volume calls.

Skills

Attention to detail

Communication skills

Interpersonal skills

Calm under pressure

Multitasking/Time management

Typing 35 WPM

Education

High school diploma or GED

Associate degree

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Lighthouse-Works in Orlando is seeking a customer service professional to handle high-volume calls and inquiries in a fast-paced environment. You will use CRM systems and Microsoft tools, maintain composure with frustrated callers, and collaborate with a team to ensure customer satisfaction.

This role offers full-time hours in a location-based environment with opportunities to grow within the company. Ideal candidates have at least 2 years in customer service, solid communication skills, and a