Customer Care Specialist – High-Volume Support

wasteprocareers; Athens (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Waste Pro in Athens, GA is seeking a Customer Service Representative to handle a high volume of calls and be the primary contact for customers. You will resolve issues, quote services, and set up customer accounts while promoting additional Waste Pro products and services.

The role requires strong communication skills, the ability to work efficiently in a fast-paced environment, and collaboration with the sales and billing teams to meet service goals.

Qualifications

• Handles a high volume of calls in a professional and efficient manner.
• Excellent verbal and written communication skills.
• Strong analytical skills to assess customer issues.
• Proficiency with MS Office and fast typing.
• Ability to multi-task and manage multiple inquiries simultaneously.

Responsibilities

• Answer incoming calls from customers.
• Assist commercial and residential customers with issue resolution.
• Provide service quotes for new customers.
• Establish customer accounts including pricing and billing details.
• Identify opportunities to cross-sell products and services.
• Use the Tower system to retrieve and update customer records.
• Escalate complex issues to the appropriate department.

Skills

Heavy call volume

Verbal communication

Written communication

Analytical skills

Typing speed

Multi-tasking

Team collaboration

Tools

MS Office

Job description

Waste Pro in Athens, GA is seeking a Customer Service Representative to handle a high volume of calls and be the primary contact for customers. You will resolve issues, quote services, and set up customer accounts while promoting additional Waste Pro products and services.

The role requires strong communication skills, the ability to work efficiently in a fast-paced environment, and collaboration with the sales and billing teams to meet service goals.