Customer Care Specialist - High-Volume Call Coverage

Northshore Home Health Care; Columbia (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

Northshore Home Health Care is seeking a Customer Service Representative to deliver exceptional client support by addressing inquiries, resolving issues, and ensuring a positive experience.

The role focuses on prompt communication via phone, email, or chat, providing product/service information, and maintaining detailed records to support high-quality service. Team collaboration is key to continual service improvements.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle high-volume inquiries calmly and effectively.
• Proficiency with customer service software and tools.
• Ability to work independently and as part of a team.

Responsibilities

• Responding promptly to customer inquiries via phone, email, or chat
• Providing accurate information about products and services
• Resolving customer complaints with professionalism and efficiency
• Maintaining detailed records of interactions and transactions
• Collaborating with team members to improve service quality

Skills

Excellent communication

Interpersonal skills

Problem-solving

High-volume inquiries

Teamwork

Tools

CRM software

Job description

Northshore Home Health Care is seeking a Customer Service Representative to deliver exceptional client support by addressing inquiries, resolving issues, and ensuring a positive experience.

The role focuses on prompt communication via phone, email, or chat, providing product/service information, and maintaining detailed records to support high-quality service. Team collaboration is key to continual service improvements.