Customer Care Specialist — Growth, PTO & Training

Austin Collins - State Farm Agent (Collins Insurance Agency Inc); Great Falls (MT); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

Austin Collins - State Farm Agent is seeking a Customer Service Representative to deliver exceptional experiences, handle policy information, and support the community.

You will work with the agency team to coordinate policy changes, process inquiries, resolve claims, and maintain accurate records, with opportunities for advancement and training.

Qualifications

• Excellent communication and interpersonal abilities.
• Detail-oriented with strong multitasking capabilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Health insurance
• Parental leave
• Vision insurance

Are you someone who enjoys helping people, building relationships, and being part of a team where your work makes a difference?

Austin Collins State Farm is looking for a motivated and personable Customer Service Representative to join our growing agency. In this role, you'll be an important part of creating an exceptional experience for our customers while helping them protect what matters most.

We're looking for someone who is dependable, organized, positive, and comfortable communicating with people. Insurance experience is helpful, but we're especially interested in candidates who bring a strong work ethic, a willingness to learn, and a genuine desire to help others.

This is more than just a customer service position. For team members who are motivated to grow, take on additional responsibility, and develop their sales skills, there are opportunities to advance within our agency.

What You'll Do

As a Customer Service Representative, you'll work directly with customers and our agency team to provide responsive, friendly, and professional service.

Your responsibilities will include:

• Helping customers with questions about their insurance policies and coverage
• Assisting with policy changes, updates, and account requests
• Guiding customers through the claims process and following up when needed
• Proactively identifying opportunities to better serve customers and their insurance needs
• Communicating with customers by phone, email, and in person
• Maintaining accurate and organized customer records
• Working closely with other team members to solve problems and deliver an excellent customer experience
• Building lasting relationships with the individuals and families our agency serves

What We're Looking For

The ideal candidate is someone who enjoys working with people and takes pride in providing great service.

Qualifications:

• Strong communication and interpersonal skills
• Friendly, professional, and customer-focused attitude
• Excellent attention to detail and organization
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, motivated, and willing to learn
• Comfortable working both independently and as part of a team
• Previous customer service experience is preferred
• Insurance experience is a plus, but not required

Grow With Us

We believe great team members should have opportunities to grow. Driven employees who demonstrate strong customer service, leadership, and sales ability will have opportunities to expand their responsibilities and advance within the agency.

If you're looking for a position where you can help people, develop valuable professional skills, and build a career with a growing local insurance agency, we'd love to hear from you.