Customer Service Pro - Flexible Hours & Growth Path

State Farm; Gulfport (MS); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team Member role in Gulfport, MS focuses on delivering exceptional customer service for insurance products. You will assist customers with policy information, changes, and claims while coordinating with agency staff to support community needs.

The position emphasizes accuracy, responsiveness, and growth opportunities within a customer-focused environment.

Qualifications

• Clear communication and people skills.
• Ability to multitask with accuracy.
• Experience in customer service is a plus.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Job description

Benefits:

• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019 after spending time in medical sales, where I was recruited by State Farm and drawn to the opportunity to build something of my own. I’m a graduate of the University of Southern Mississippi, played rugby in college, and still love anything sports-related. Our team includes four members, and we’ve intentionally built an office that feels nothing like corporate America — it’s flexible, relaxed, and built on good vibes, while still getting serious results. I also stay involved in the community as president of the Exchange Club, which reflects our commitment to service beyond the office.

We offer PTO, health benefits, a strong work–life balance, and a hiring bonus. We’re looking for someone with hunger, grit, and a sense of urgency — a true go-getter who thrives in a laid-back environment that values effort and results. If you want autonomy, support, and the chance to grow without red tape, this is the kind of place where you can do your best work.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Clint Malone - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.