Customer Care Specialist - Growth & Billing Solutions

Viaero Wireless

Fort Morgan (CO)

On-site

USD 22,000 - 25,000

Full time

3 days ago

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Benefits offered by this job

Growth opportunities

Health insurance (Medical, Vision, and

Dental insurance

Short-term Disability

Life Insurance

Tuition reimbursement

401(k) with company match

Paid vacation

Sick leave

Holiday pay

Free phone/service

Job summary

Viaero Wireless is seeking a Customer Service Representative in Fort Morgan, CO. The role focuses on handling inbound calls about cellular service, resolving issues in one call when possible, and delivering feedback to improve customer service and efficiency.

Training and growth opportunities are highlighted, with a call center base at 830 E Platte Ave Suite D, Fort Morgan. Shifts include evening and weekend rotations, with a comprehensive benefits package and potential bonuses for upselling or

Qualifications

Must have excellent verbal communication and problem-solving skills.
Ability to quickly learn plans, features, and technical details of services.
Sales ability is a definite plus and helps performance.
Bilingual in Spanish is a plus and helpful in serving customers.

Responsibilities

Explain and change rate plans, features, services, promotions, and usage.
Assist customers with questions about their bill or billing issues.
Add or change products/plans/features/services for customers (Opportunity to earn bonuses).
Handle customer concerns and requests for general information.
Perform other duties as assigned.