Customer Care Specialist — Growth, Benefits, Full-Time

Meenan; Newtown (PA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

Meenan in Newtown, PA is seeking a Customer Care Agent to join our growing team. You will handle inbound and outbound calls, answer pricing, service plan and billing questions, and identify opportunities to upsell while delivering exceptional service.

We value a pleasant, professional demeanor, strong communication and troubleshooting skills, and the ability to work independently or in a team. Eligibility includes a high school diploma and 1–2 years in a customer-facing role; weekday/weekend

Qualifications

• High School Diploma or Equivalent.
• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred.
• Ability to work well in a fast paced environment.
• Excellent telephone skills.
• Strong troubleshooting abilities.
• Computer proficient.
• Must be flexible for weekday and weekend shifts.

Responsibilities

• As a Customer Care Agent, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes.
• Above all, you will use your communication and active listening skills to provide customers with exceptional service.
• Preparing account changes.
• Troubleshooting and resolving customer issues.
• Identifying and acting upon potential new sales opportunities.
• Assisting with customer retention.
• Working with other departments to ensure timely resolution of customer issues.
• Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines.

Skills

Telephone skills

Troubleshooting

Fast-paced environment

Communication skills

Detail oriented

Team collaboration

Education

High School Diploma or Equivalent

Tools

Computer proficiency

Job description

Meenan in Newtown, PA is seeking a Customer Care Agent to join our growing team. You will handle inbound and outbound calls, answer pricing, service plan and billing questions, and identify opportunities to upsell while delivering exceptional service.

We value a pleasant, professional demeanor, strong communication and troubleshooting skills, and the ability to work independently or in a team. Eligibility includes a high school diploma and 1–2 years in a customer-facing role; weekday/weekend