Customer Service Specialist (Day Shift) — Growth & Benefits

Eurpac Service Incorporated; Dunmore (Lackawanna County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and life insurance (60

401(k) with employer match

Employee Stock Ownership Plan

Paid holidays & generous PTO

Floating Holidays

Day Shift

Limited or no weekends

Employee Purchase Program

College Scholarship opportunities

Career opportunities

Job summary

EURPAC SERVICE, INC. is seeking a Customer Service Rep in Dunmore, PA to join our team. The role focuses on handling customer inquiries, processing orders, and resolving issues with a professional and courteous approach.

The position offers a range of benefits, a standard daytime schedule, and opportunities for growth within a growing nationwide wholesale distributor of sports nutrition and health products.

Qualifications

• Must have good attendance.
• Must have a positive attitude and ability to work well with others.
• Must possess a sense of urgency and ability to prioritize.
• Must have the ability to function in a fast-paced environment.
• Must be able to multitask.
• Must have good organizational skills.
• Must have excellent communication skills and the ability to adjust to a given situation and/or personality.
• Must be a team player and willing to help with any task or in any area outside their normal work requirement.
• Must have good data entry skills.
• Must have knowledge of Windows and a comfortable zone in learning new systems as a tool to perform daily functions.

Responsibilities

• Order Entry and Finalizing
• Return authorizations for defective or wrong shipments.
• Product issues: pricing, availability, upc codes, case packs
• Communication with VP’s manufacturers, exchange personnel, exchange buying offices, sales reps, via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks that may be assigned as needed.

Skills

Communication

Data Entry

Multitasking

Positive Attitude

Team Player

Prioritization

Fast-paced Adaptability

Attendance

Organizational Skills

Learning Windows

Tools

Windows

Job description

EURPAC SERVICE, INC. is seeking a Customer Service Rep in Dunmore, PA to join our team. The role focuses on handling customer inquiries, processing orders, and resolving issues with a professional and courteous approach.

The position offers a range of benefits, a standard daytime schedule, and opportunities for growth within a growing nationwide wholesale distributor of sports nutrition and health products.