Customer Care Specialist | Flexible Schedule & Growth

Jacob Czaja - State Farm Agent; Town of Amherst (NY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jacob Czaja - State Farm Agent in Amherst, NY is seeking a Customer Service Representative to join the agent team. You will handle inquiries, update policies, process claims, and maintain accurate records while delivering friendly, knowledgeable service to community members.

You will collaborate with agency staff, resolve questions efficiently, and contribute to the growth of the local State Farm agency through exceptional service and attention to detail.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Jacob Czaja - State Farm Agent in Amherst, NY is seeking a Customer Service Representative to join the agent team. You will handle inquiries, update policies, process claims, and maintain accurate records while delivering friendly, knowledgeable service to community members.

You will collaborate with agency staff, resolve questions efficiently, and contribute to the growth of the local State Farm agency through exceptional service and attention to detail.