Customer Care Specialist – Fast-Paced Support with Impact

Ppl Llc; City of Albany (NY); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

401k Retirement Plan

Medical, Dental and Vision insurance

Generous Paid Time Off

Employee Assistance Program

Job summary

Public Partnerships LLC is seeking a customer service associate to handle inbound and outbound calls, document all interactions, and assist with administrative tasks. The role requires strong communication skills and accuracy in maintaining records. The position is based onsite in Latham, NY, with standard hours Monday through Saturday, 8:00 a.m.

– 8:00 p.m. Compensation ranges from $20 to $22 per hour, with benefits included.

Qualifications

• High school diploma or equivalent required.
• 6-month call center experience preferred; or 1-year customer service.
• Excellent verbal and written communication skills.

Responsibilities

• Responds to inbound/outbound call inquiries in a professional, friendly, and timely manner.
• Performs support ticket resolution tasks and maintains documentation of all calls and inquiries.
• Maintains records/documentation for audit and internal control purposes.
• Learns program rules and operating platforms to fulfill job responsibilities.

Skills

Call center

Customer service

Verbal communication

Written communication

Time management

Troubleshooting

Education

High school diploma or equivalent

Tools

Microsoft Windows

Excel

Word

Job description

Public Partnerships LLC is seeking a customer service associate to handle inbound and outbound calls, document all interactions, and assist with administrative tasks. The role requires strong communication skills and accuracy in maintaining records. The position is based onsite in Latham, NY, with standard hours Monday through Saturday, 8:00 a.m.

– 8:00 p.m. Compensation ranges from $20 to $22 per hour, with benefits included.