Customer Care Operations Supervisor

Public Partnerships LLC; Latham (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

Public Partnerships LLC in New York’s Latham area seeks an Ops Program Support Supervisor to oversee the day-to-day operations of the Program Support and Outreach Specialist team, ensuring top-tier customer service. You will coach, monitor KPIs, handle escalated inquiries, and collaborate with Operations, Compliance, and Registration to improve processes.

Salary is $70,000–$75,000 annually, with location-based compensation considerations and benefits; prior supervisory experience in healthcare

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Experience: 2+ years in customer service or client support, with at least 1 year in a supervisory or leadership role.

Responsibilities

• Oversee a team of Program Support and Outreach Specialists, providing coaching and feedback to ensure high performance and service quality.
• Monitor KPIs and conduct regular performance reviews with constructive feedback.
• Handle escalated customer inquiries, concerns, or complaints with timely, effective resolutions.
• Assist in onboarding and training new team members and support ongoing development.
• Identify opportunities to improve customer service processes, workflows, and tools; implement changes.
• Generate regular reports on team performance and key metrics; provide insights to leadership.

Skills

Leadership

Problem-Solving

Communication

Organizational

Customer-Centric

Compliance Knowledge

Technical Skills

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

CRM systems

Scheduling tools

Job description

Public Partnerships LLC in New York’s Latham area seeks an Ops Program Support Supervisor to oversee the day-to-day operations of the Program Support and Outreach Specialist team, ensuring top-tier customer service. You will coach, monitor KPIs, handle escalated inquiries, and collaborate with Operations, Compliance, and Registration to improve processes.

Salary is $70,000–$75,000 annually, with location-based compensation considerations and benefits; prior supervisory experience in healthcare