Customer Support Representative - Part Time

Pplfirst; New York (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Retention bonus

Bilingual premium $1.50/hr

Job summary

Public Partnerships LLC (PPL) in Latham, NY is seeking a part-time Customer Service Representative to support New Yorkers with disabilities and chronic health conditions. The role is 20 hours per week, Monday through Friday, 10:00 AM to 2:00 PM, onsite.

You will handle high-volume calls with empathy, document interactions accurately, and manage tickets and emails while learning program rules and internal systems.

Qualifications

• Experience delivering high-volume customer service over calls.
• Ability to document interactions accurately for audit/compliance.
• Willingness to work onsite with a fixed schedule.

Responsibilities

• Deliver exceptional customer service by handling high-volume inbound and outbound calls.
• Communicate clearly with diverse populations and document resolutions.
• Accurately document all customer interactions and resolutions.
• Manage administrative tasks such as support tickets, email, and mail routing.
• Develop knowledge of program rules and internal systems to resolve inquiries.

Skills

Customer service

Communication

Documentation

Problem solving

Time management

Job description

## Customer Support Representative - Part TimeApply: US NY - Latham: Part time: Posted 5 Days Ago: JR26-1049It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.***Part-Time Customer Service Representative** **This position has a fixed schedule:*** **Monday-Friday*** **10:00 AM–2:00 PM*** **20 hours per week*** **Onsite in Latham, NY** At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward! * **Location: Onsite – Latham, NY, 12110*** **$22/hour + up to 10% performance bonus*** $500 retention bonus at 6 months based on performance ** Schedule Snapshot*** Monday- Friday 10:00 AM–2:00 PM* Onsite in Latham, NY Based on performance, employees become eligible for:* Shift bidding opportunities* Hybrid work (2–3 remote days per week)* Additional schedule options **Language Skills Desired:**We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. **This position offers a $1.50/hour bilingual premium.** **What You’ll Do*** Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency* Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience* Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards* Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail* Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently* Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions* Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards **About PPL**Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.Learn more: https://pplfirst.com/cdpap*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*