On-Site Client Support Specialist – Rochester

Pplfirst; City of Rochester (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Public Partnerships LLC (PPL) is hiring an In-Office Support Specialist in Rochester, NY. The role serves as the primary contact for clients, assists with inquiries, and supports operations across satellite offices.

Strong communication and empathy are essential for delivering timely, accurate service to consumers and personal assistants. The position requires a high school diploma or equivalent, 1+ years in customer service, and a willingness to work on-site Monday through Friday,

Qualifications

• Education: High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience: 1+ years in customer service, client support, or related field.
• Bilingual Spanish candidates are highly preferred.

Responsibilities

• Deliver responsive, high-quality support to consumers, personal assistants, and clients; provide guidance on program eligibility, care budgets, policies, and services.
• Assist with I-9 processing, payment method verification, and document management in partnership with senior staff to support operations.
• Maintain accurate CRM records; ensure compliance with standards; gather feedback to improve processes and service delivery.

Skills

Communication

Multitasking

Customer service

Bilingual Spanish

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Tools

CRM software

Microsoft Office

Email

Chat systems

Job description

Public Partnerships LLC (PPL) is hiring an In-Office Support Specialist in Rochester, NY. The role serves as the primary contact for clients, assists with inquiries, and supports operations across satellite offices.

Strong communication and empathy are essential for delivering timely, accurate service to consumers and personal assistants. The position requires a high school diploma or equivalent, 1+ years in customer service, and a willingness to work on-site Monday through Friday,