Customer Care Specialist - ERP & Order Fulfillment

Greif, Inc.; Van Wert (OH); On-site; USD 33,062 - 56,481; Full time

Benefits offered by this job

Medical insurance

Paid time off

Competitive benefits

Job summary

Greif, Inc. is seeking a Customer Service Specialist to respond to customer inquiries via phone or email, ensuring timely problem resolution in a manufacturing environment.

The role includes order entry, pricing coordination, and close collaboration with Sales, Logistics, and Accounting to support on-time delivery and customer satisfaction. On-site daily from 8:00 AM to 5:00 PM, you will maintain customer records, track shipments, and provide proactive service while upholding Greif’s standards

Qualifications

• Requires strong verbal and written communication abilities.
• Proficiency with MS Office and familiarity with LN ERP system (a plus).
• Basic computer and data entry skills; attention to detail essential.

Responsibilities

• Answer customer inquiries by phone or email in a manufacturing setting.
• Maintain customer accounts and logs of inquiries, complaints, and actions.
• Communicate pricing, shipping dates, and order specifics to customers for fulfillment.
• Enter orders into the ERP LN system and ensure accurate records.
• Coordinate with Logistics to arrange shipments and resolve issues.
• Support accounting and sales with pricing, credits, and billing information.
• Assist with monthly inventory and production records as needed.

Skills

Verbal and written communication

MS Office

ERP LN familiarity

Data entry

Attention to detail

Self-motivation

Organizational skills

Education

High School Diploma

Tools

MS Office Suite

ERP LN

Job description

Greif, Inc. is seeking a Customer Service Specialist to respond to customer inquiries via phone or email, ensuring timely problem resolution in a manufacturing environment.

The role includes order entry, pricing coordination, and close collaboration with Sales, Logistics, and Accounting to support on-time delivery and customer satisfaction. On-site daily from 8:00 AM to 5:00 PM, you will maintain customer records, track shipments, and provide proactive service while upholding Greif’s standards