Customer Service Specialist

Greif, Inc.; Van Wert (OH); On-site; USD 33,062 - 56,481; Full time

Benefits offered by this job

Medical insurance

Paid time off

Competitive benefits

Job summary

Greif, Inc. is seeking a Customer Service Specialist to respond to customer inquiries via phone or email, ensuring timely problem resolution in a manufacturing environment.

The role includes order entry, pricing coordination, and close collaboration with Sales, Logistics, and Accounting to support on-time delivery and customer satisfaction. On-site daily from 8:00 AM to 5:00 PM, you will maintain customer records, track shipments, and provide proactive service while upholding Greif’s standards

Qualifications

• Requires strong verbal and written communication abilities.
• Proficiency with MS Office and familiarity with LN ERP system (a plus).
• Basic computer and data entry skills; attention to detail essential.

Responsibilities

• Answer customer inquiries by phone or email in a manufacturing setting.
• Maintain customer accounts and logs of inquiries, complaints, and actions.
• Communicate pricing, shipping dates, and order specifics to customers for fulfillment.
• Enter orders into the ERP LN system and ensure accurate records.
• Coordinate with Logistics to arrange shipments and resolve issues.
• Support accounting and sales with pricing, credits, and billing information.
• Assist with monthly inventory and production records as needed.

Skills

Verbal and written communication

MS Office

ERP LN familiarity

Data entry

Attention to detail

Self-motivation

Organizational skills

Education

High School Diploma

Tools

MS Office Suite

ERP LN

Job description

## Customer Service SpecialistApplylocations: Van Wert-OHtime type: Full timeposted on: Posted 14 Days Agojob requisition id: 034249**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer**, **Sustainable Fiber**, **Durable Metal**, and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn.**OUR VISION:**Being the customer service company in the world.**OUR PURPOSE:**Creating packaging solutions for life’s essentials.**Job Requisition #:**034249 Customer Service Specialist (Open)**Job Description:****ROLE OVERVIEW**:Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight. First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures. Typically possesses a high school diploma and 2-4 years of experience***Key Responsibilities: Work onsite from 8:00 AM to 5:00 PM or 7:00 AM to 4:00 PM (Monday through Friday) in a manufacturing environment.**** Interacts with customers and Greif Sales to provide intermediate-level support and complex information on products and services.* Maintains customer accounts and records of customer interactions with details on inquiries, complaints, or comments* Communicates pricing, shipping dates, and appropriate order information to the customers to ensure order fulfillment and satisfaction.* Works with Accounting, Sales, and Brand Management to set pricing, credits, and shipping details for new and existing customers.* Collects and enters orders for new or additional products or services through ERP System (LN).* Maintains ship and samples logs to identify orders ready for scheduling.* Arranges transportation of loads to ship or receive via BlueJay, working closely with the Logistics Team for issues or problems.* Reconciles orders and records, creating a cradle-to-grave order packet to identify purchase order, order acknowledgment, and invoice/billing.* Verifies billing in the ERP System, investigating potential issues behind billing errors.* Weekly review and sign off of shipping variations and authorizations for Accounting.* Provides historical data on customer orders, making recommendations for stock orders based on customer order history.* Conduct monthly inventory entry into ERP System for counted materials.* Assists Production with records maintenance, labels creation, and filing.* Assists with problem-solving and root cause analysis for late deliveries and other customer issues.* Participates in Plant Safety Activities, CBSQ, Safety Observations, Safety Training.* Performs other duties as assigned.**Knowledge and Skills*** Demonstrated skills in verbal and written communication.* Proficiency in MS Office Suite and knowledge of ERP Systems (LN a plus).* Basic knowledge of office equipment (i.e., copiers, fax machines, calculators, etc.).* Good organizational and data entry skills.* Attention to detail.* Self-starter that can work with minimal supervision.#LI-TS1At **Greif**, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential.**Compensation Range:**The pay range for this position is $24.18 - $41.20 annually. Typically, a competitive wage for new hires will fall between $27.00 to $30.00 annually. Offers for this position may vary based on market data and other factors such as job-related knowledge, skills, experience, and geographic location. The position may also be eligible for a short-term incentive.**Benefits Statement:**Greif offers a comprehensive benefits package, including medical, dental, paid time off, and other competitive benefits which are available for eligible colleagues effective day one.***Protect Yourself From Scams:*** *We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at* *www.greif.com**. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link* Contact Us - Greif*.***EEO Statement:****https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf***We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other* *any other legally protected characteristic.**For more information read Greif’s Equal Opportunity Policy.*