Customer Care Specialist — Day Shift, In-Person

Plumbing Outfitters; Taylor (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with company matching

Performance bonuses

Medical, dental, and vision insurance

Paid time off

Paid parental leave

Job summary

Plumbing Outfitters in Taylor, TX is hiring a Full-time Customer Service Representative (CSR) to be the first voice customers hear and ensure a 5-star experience. This in-person role is 40 hours per week, Monday–Friday, with day shifts and no nights or weekends.

You will handle calls, scheduling, data entry in ServiceTitan, and follow-ups, collaborating with dispatch and operations. At least 2 years of CSR/dispatch experience and strong communication are expected.

Qualifications

• 2+ years of CSR or dispatch experience (plumbing, HVAC, or similar trade preferred).
• Comfortable using ServiceTitan or other CRM/dispatching software (preferred but not required).
• Ability to multitask and move with precision urgency in a fast-paced environment.
• Strong persuasive communication and active listening skills.
• Highly organized with attention to detail.
• Upbeat, positive, and friendly — a team player with a can-do attitude.

Responsibilities

• Answer incoming calls with professionalism and maintain a 90%+ booking rate following our call guidelines.
• Book and schedule service calls with dispatch to maintain an optimized schedule.
• Perform follow-up calls on estimates and unscheduled work orders.
• Maintain customer records in ServiceTitan, keeping data clean and up to date.
• Attend weekly Operations Day and monthly huddle breakfasts; support leadership with admin tasks.

Skills

Customer service

Call handling

Multitasking

Strong communication

Organizational skills

Team player

Critical thinking

Empathy

Tools

ServiceTitan

CRM software

Job description

Plumbing Outfitters in Taylor, TX is hiring a Full-time Customer Service Representative (CSR) to be the first voice customers hear and ensure a 5-star experience. This in-person role is 40 hours per week, Monday–Friday, with day shifts and no nights or weekends.

You will handle calls, scheduling, data entry in ServiceTitan, and follow-ups, collaborating with dispatch and operations. At least 2 years of CSR/dispatch experience and strong communication are expected.