Customer Care Specialist: Data, Service & Support

Oshkosh Corporation, Inc.; Appleton (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Pierce Manufacturing in Wisconsin is seeking a Customer Care Associate to support service operations. You will handle data entry, process customer inquiries, and maintain accurate records while delivering friendly, professional service.

In this office-based role, you will assist internal teams, track orders for parts, services, or warranty, log communications, and escalate complex issues to specialists. Strong organization and communication are essential to success.

Qualifications

• High School Diploma or GED with 1+ year of relevant experience.
• Proficiency with basic business systems (Outlook, Excel, call tracking tools).
• Ability to multitask in a fast-paced environment.
• Associate degree or coursework in business or communications.
• Strong written and verbal communication.

Responsibilities

• Deliver best-in-class service by providing accurate responses with a friendly demeanor.
• Process orders for parts, services, or warranty using internal tools.
• Data entry for orders, credit memos, invoices, and customer communications.
• Support internal teams in order tracking and documentation.
• Resolve customer concerns courteously and effectively.
• Document calls and resolutions; escalate when needed.

Skills

Multitasking

Written communication

Verbal communication

Outlook

Excel

Call tracking

Education

High School Diploma or GED

Job description

Pierce Manufacturing in Wisconsin is seeking a Customer Care Associate to support service operations. You will handle data entry, process customer inquiries, and maintain accurate records while delivering friendly, professional service.

In this office-based role, you will assist internal teams, track orders for parts, services, or warranty, log communications, and escalate complex issues to specialists. Strong organization and communication are essential to success.