Customer Care Specialist – Call Center (Lafayette)

Window World of Baton Rouge; Lafayette (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

401(k) with company match

Medical, dental, and vision insurance

Paid time off and vacation accrual

Performance bonuses

Opportunities for career advancement

Job summary

Window World in Lafayette, LA is seeking a Call Center Representative to provide top-notch customer service by phone and across channels. You will schedule appointments, answer questions, resolve issues, and collaborate with internal teams to ensure a positive home improvement experience.

The role requires at least 1 year of customer service experience and a strong phone presence, with opportunities for career growth in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service, call center, or related experience; 2+ years preferred.
• Strong commitment to providing exceptional customer service.
• Excellent verbal and written communication skills.
• Professional and friendly phone presence.
• Strong active listening, problem-solving, and conflict-resolution skills.
• Ability to handle a high volume of customer interactions with accuracy and detail.
• Proficiency with Microsoft Office and general computer applications.
• Accurate data entry and typing skills.

Responsibilities

• Deliver exceptional customer service while handling inbound and outbound calls.
• Respond to inquiries via phone, email, text, online chat and other channels.
• Assist customers with questions about products, services, appointments, and policies.
• Schedule and coordinate appointments for sales, installations, and service calls.
• Listen to concerns, identify solutions, and resolve issues professionally.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate customer records and document interactions.
• Process customer payments and update account information.
• Conduct outbound follow-ups and support customer communication initiatives.
• Collaborate with sales, installation, service and other departments to meet needs.
• Identify opportunities to improve the customer experience and satisfaction.
• Meet call center and customer service performance expectations.
• Assist with training and onboarding new team members.
• Perform other duties as assigned.

Skills

Customer service

Active listening

Communication

Data entry

Typing

Education

High school diploma or equivalent

Tools

Microsoft Office

General computer apps

Job description

Window World in Lafayette, LA is seeking a Call Center Representative to provide top-notch customer service by phone and across channels. You will schedule appointments, answer questions, resolve issues, and collaborate with internal teams to ensure a positive home improvement experience.

The role requires at least 1 year of customer service experience and a strong phone presence, with opportunities for career growth in a fast-paced environment.