Customer Care Specialist

Paycom - ATS; Illinois; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid Time Off

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Paycom - ATS in Sullivan, IL is seeking a Customer Care Specialist to handle inquiries related to sales and billing, answer incoming calls and schedule on-site technician visits. You’ll maintain a positive, friendly demeanor and act as a liaison for service changes, disconnects and questions.

The role requires dependable, customer-focused individuals with at least 1 year of experience. The position is full-time with overtime opportunities and a comprehensive benefits package including health and

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service experience.
• Willing to learn about the products and services offered.

Responsibilities

• Answer customer phone calls and process payments.
• Provide pricing, availability and function information across services.
• Schedule on-site technician visits with field staff.
• Communicate professionally by phone, email or in person and handle service questions.

Skills

Dependable

Willing to Learn

Excellent Communication

Customer Service

Education

High School Diploma or GED

Job description

# Customer Care SpecialistCSR Building - Sullivan, IL 61951## OverviewSalary Range$18.00 - $18.00 Hourly## Description**Job Summary:**We are seeking a dedicated Customer Service Representative to assist with inquiries related to sales and billing. This role will involve answering incoming calls and making outbound calls to schedule appointments with customers. If you’re passionate about providing excellent service and support, we’d love to hear from you!Position: (includes but are not limited to)* Answer customer phone calls and process payments* Have a working knowledge of pricing, availability and function of the services and equipment available to their customers across our service footprint.* Work with field technicians and other associates to schedule on site technician visits* Maintain a positive and friendly demeanor when engaging customers on the phone or in person.* Act as a liaison with customers to handle new service requests, service plan changes, disconnects and service questions or concerns.* Professional and effective communication with customers when on the phone, email, or in person.**Schedule*** Full-time position, 40 hours per week with overtime opportunities* Shifts range from Sunday – Saturday between the hours of 8:00 AM - 7:00 PM with rotating weekend schedules**Compensation & Benefits*** $18.00 per hour* Bonus potential* 401(k) matching* Paid Time Off* Dental insurance* Health insurance* Life insurance* Vision insurance## Qualifications**Basic Qualifications*** Dependable, reliable, and trustworthy* Interested in learning and becoming educated on all of the products offered* High School Diploma or GED* At least 1 year of experience in customer service or a related field.