Customer Care Specialist – Auto Glass & Orders

Mygrant Glass Company; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life insurance

FSA plans

Holiday, sick, and vacation days

Dental Insurance

Vision Insurance

401K with matching

Job summary

Mygrant Glass in Phoenix, AZ is seeking a Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service. You will assist with returns, account management, and inventory coordination to maintain branch efficiency.

The role requires professionalism, strong communication, and the ability to multi-task in a team environment, with a focus on customer satisfaction and operational excellence.

Qualifications

• Professional demeanor with superior telephone and people skills.
• Able to communicate clearly.
• Must be organized and able to multi-task.
• General knowledge of Microsoft products.
• Type 30 wpm (preferred).
• Ability to work collaboratively in a team environment.
• Excellent at resolving customer conflict.
• Willing to learn and follow directives.
• Exhibit patience and attentiveness.
• Exceptional time management skills with impeccable follow through.
• Technologically proficient.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and elevate customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Skills

Telephone skills

Communication

Multi-tasking

Teamwork

Time management

Technology proficient

Education

High School Diploma

Tools

Microsoft Office

Job description

Mygrant Glass in Phoenix, AZ is seeking a Customer Service Representative to be the first point of contact for clients, handling calls, processing orders and payments, and ensuring accurate, timely service. You will assist with returns, account management, and inventory coordination to maintain branch efficiency.

The role requires professionalism, strong communication, and the ability to multi-task in a team environment, with a focus on customer satisfaction and operational excellence.