Auto Glass Customer Care Specialist

Mygrant Glass Company Inc; Atlanta (GA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Plan

Dental Insurance

Vision Insurance

401K with matching

Flexible Spending Plan

Paid Time Off

Paid Holidays

Paid Sick Time

Overtime Pay

Voluntary life insurance

Job summary

Mygrant Glass is seeking a Customer Service Representative in Forest Park, GA, with consideration for candidates near McDonough, Hampton, and Newman. The role involves handling customer orders, returns, and inquiries for auto glass parts and services.

You will process payments, assist with inventory, maintain records, and resolve customer concerns with professionalism. A High School Diploma or GED is preferred, basic MS Office skills, and the ability to multi-task in a fast-paced environment are

Qualifications

• High School Diploma, GED or equivalent preferred.
• Type 30 wpm (preferred).
• General knowledge of Microsoft products.
• Ability to multi-task and work in a team.

Responsibilities

• Enter customer orders for auto glass parts and process customer returns.
• Process daily cash, credit cards, and check deposits with accurate data entry.
• Assist with inventory - interacting with operation warehouse inventory control.
• Interact with customers via telephone and in-person providing information and assistance.
• Manage customer accounts with discretion and upscale customer concerns as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure a solution.
• Keep records of customer interactions, process customer accounts and file documents.
• Manage large amounts of incoming phone calls.
• Develop working knowledge of the evolving products and services to better serve customers.

Skills

Telephone skills

People skills

Communication

Organization

MS Office

Time management

Team player

Patience

Tech proficient

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Mygrant Glass is seeking a Customer Service Representative in Forest Park, GA, with consideration for candidates near McDonough, Hampton, and Newman. The role involves handling customer orders, returns, and inquiries for auto glass parts and services.

You will process payments, assist with inventory, maintain records, and resolve customer concerns with professionalism. A High School Diploma or GED is preferred, basic MS Office skills, and the ability to multi-task in a fast-paced environment are