Customer Care Specialist - 24/7 Support & Growth

Sunbelt Rentals, Inc.; Fort Mill (SC); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401(k) match

Volunteer time off

Disability insurance

Life insurance

Tuition reimbursement

Job summary

Sunbelt Rentals, Inc. invites you to review opportunities in our team-oriented environment. We offer competitive benefits and extensive on-the-job training for eligible employees, with a path for growth as we continue to expand and support our nationwide operations.

Join a highly successful national company committed to its workforce, safety, and excellent service, as we provide 24/7 support to our customers and a comprehensive benefits package for full-time teammates.

Qualifications

• 0-2 years of customer service experience in either a call center environment or a dedicated customer service department
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Strong PC systems and typing skills (CRM, email, chat)
• Must be a strong team player and enjoy supporting others to “get things done”
• Must display a positive, enthusiastic, helpful and professional attitude all times
• Working knowledge of Sunbelt’s point of sale system, Wynne or AS400 (preferred)
• Previous equipment rental or construction industry experience (preferred)

Responsibilities

• Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
• Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
• Always displays a positive and enthusiastic attitude with our customers
• Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
• Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
• Other duties as assigned by the Team Leader and/or Manager

Skills

Customer service

Communication skills

Phone handling

CRM software

Typing

Team player

Tools

Wynne

AS400

Job description

Sunbelt Rentals, Inc. invites you to review opportunities in our team-oriented environment. We offer competitive benefits and extensive on-the-job training for eligible employees, with a path for growth as we continue to expand and support our nationwide operations.

Join a highly successful national company committed to its workforce, safety, and excellent service, as we provide 24/7 support to our customers and a comprehensive benefits package for full-time teammates.