Strategic Customer Support Representative - Temporary Walls

Sunbelt Rentals; Fort Mill (SC); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) Match

Volunteer time off

Disability insurance

Job summary

Sunbelt Rentals is seeking a Strategic Customer Support Representative in Fort Mill, SC. You will be the point of contact for Flooring customers, understanding needs and offering rental solutions via work order systems.

Role focuses on maximizing sales revenue, exceeding customer expectations, and contributing to overall customer satisfaction and operational excellence.

Qualifications

• 2+ years in a customer service role.
• Proficiency with MS Office and learning new software systems.
• Wynne/AS400 experience and work order platforms.

Responsibilities

• Serve as point of contact for Flooring customers and provide equipment rental solutions.
• Understand customer needs and manage work orders to maximize sales revenue.
• Deliver exceptional customer service and drive operational excellence.

Skills

Wynne Accelerate

MS Excel

AS400 Wynne

Work order systems

Equipment rental

Supply chain

Tools

Wynne AS400

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Strategic Customer Support Representative Sunbelt’s Strategic Customer Support Representative is equipped for success so we can make it happen for our customers. The Strategic Customer Support Rep, Flooring, will be empowered to serve as a point of contact for our Flooring customers. It will be your priority to understand the customer’s needs, provide equipment rental solutions via customer work order management systems. The primary goals of this position are to maximize sales revenue and to exceed the expectations of our customers by providing exceptional customer service. Success will be measured by your ability to help support the achievement of the business goals. You share accountability and play an integral role in driving sales, ensuring positive customer experience, achieving operational excellence and maintaining the highest level of customer satisfaction.

Education or experience that prepares you for success:

2+ years of experience in a customer service role required

Knowledge/Skills/Abilities you may rely on:

• Learning new software systems (Wynne, Accelerate, etc.)
• MS Office Suite (including Excel)
• Wynne (AS400)
• Work order management platforms
• Equipment rental
• Supply chain

Safety is key to our culture:

The physical demands of this role require bending, squatting, crouching, reaching, lifting 25 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

We value an inclusive and diverse workplace:

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Do you have any of these titles on your resume?

• Account Manager
• Account Representative
• Call Center Representative
• Client Services Representative
• Customer Care Representative (CCR)
• Customer Service Agent
• Customer Service Representative (Customer Service Rep)
• Customer Service Specialist
• Member Services Representative
• Sales Facilitator

Base Pay Range:

$17.75 - 23.72 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration