Customer Care Specialist

R B PEST SOLUTIONS INC; Illinois; On-site; USD 35,000 - 52,000; Full time

Job summary

R B PEST SOLUTIONS INC is seeking a Customer Care Specialist to handle inbound and outbound calls, identify customer needs, and provide helpful solutions to ensure a positive service experience. The role requires friendly, computer-savvy individuals who stay calm under pressure.

You will document interactions, process quotes, handle billing concerns, and escalate complex issues. Strong communication, listening skills, and attention to detail are essential, along with experience using PestPac and

Qualifications

• High school diploma or GED required or equivalent.
• Previous experience in customer service preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Provide exceptional customer service via inbound and outbound calls.
• Excellent skills in PestPac and Workwave.
• Perform data entry tasks accurately and efficiently.
• Analyze customer inquiries and provide appropriate solutions.
• Generate sales leads and schedule service calls based on customer and technician availability.
• Process payments and resolve billing concerns.
• Maintain records via internal system for accuracy with a focus on details.
• Provide general quotes for service requests and timely follow-up on inquiries.
• Stay informed about industry trends, company policies, and new products.
• Support special reports and projects as needed.
• Handle customer complaints and elevate complex issues when necessary.
• Resolve customer issues.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Skills

Customer service

Communication skills

Active listening

Computer skills

Multitasking

Education

High school diploma/GED

Tools

PestPac

Workwave

Job description

Job Description

Job Description

Job Summary

We are seeking a Customer Care Specialist to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Provide exceptional customer service via inbound and outbound calls
• Excellent skills in PestPac and Workwave
• Perform data entry tasks accurately and efficiently
• Analyze customer inquiries and provide appropriate solutions
• Generate sales leads and schedule service calls based on customer and technician availability
• Process payments and resolve billing concerns
• Maintaining records via internal system for accuracy with a focus on details
• Provide general quotes for service requests and timely follow-up on inquiries
• Stay informed about industry trends, company policies, and new products
• Support special reports and projects as needed
• Handle customer complaints and elevate complex issues when necessary
• Resolve customer issues
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressureHighly organized with the ability to prioritize projects and manage time effectively