Customer Care Specialist

Vaisala; Burlington, Northern (MA, KY); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(K) plan with company match

Generous paid time off

Tuition reimbursement

Job summary

Vaisala is seeking a Customer Care Specialist for a hybrid role based in Boston, MA. You will act as the primary interface with customers via phone, email, chat, and service tickets, documenting interactions in Salesforce and collaborating across functions to improve the customer experience.

Ideal candidates have a high school diploma with 1–3 years in customer-facing roles, strong communication, and a willingness to learn. The position reports to the Customer Care Manager in Burlington, MA.

Qualifications

• High school diploma and 1–3 years of experience as direct point of contact in a customer-centric role.
• Excellent communication, multitasking, prioritization, and time management skills.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Serve as frontline interface with Vaisala customers via phone, email, chat, and service tickets.
• Document customer interactions with accurate records in Salesforce.
• Collaborate with cross-functional peers to exceed customer expectations and identify improvements.
• Provide feedback to shape the Customer Frontline department’s operations and customer experience.
• Continuously learn about Vaisala products and services.

Job description

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Customer Care Specialist

Location: Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products.

We are currently building up a new Customer Frontline department to care for our global customers at Vaisala. The team is located in Helsinki, Finland and Burlington, MA,United States. Our mission is to provide world-class customer experience to all our global customers. We seek to simplify the customer experience by offering a single contact point and assigning the appropriate Vaisala expert to find a solution. Customers are the center of our operations, and our success is measured through customer satisfaction and the quality of our service. We are now looking for aCustomer Care Specialistto care for our global customers across multiple industries for ahybrid(3 days in-office) schedule.

What’s your role?

• Be an integral part of a newly established department within a growing global organization
• Function in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service tickets
• Document customer interactions with accurate and detailed records in company CRM (Salesforce)
• Collaborate with cross functional peers to exceed customer expectations and discover opportunities for improvement
• Provide feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience
• Continuously learn about innovative products and services
• Work with various stakeholders throughout the organization and across the world

What will you bring?

• High school diploma and 1-3 years of experience as direct point of contact in customer centric role
• Passion about the customer experience; possessing the ability to identify customer needs and discover ideal customer solutions
• Bilingual in Spanish desired, not required
• Willingness and ability to work both as core member of a team and independently
• Excellent communication, muti-tasking, prioritization, and time management skills
• The desire to develop and grow, with an eagerness to learn new things
• The flexibility to seamlessly adapt in a never-changing environment
• A great deal of personal integrity – making decisions in line with Vaisala’s core values
• High level of comfort communicating with customers through telephonic and digital channels
• Ability to simultaneously navigate and learn multiple systems and programs
• Competency with Microsoft Office Suite and CRM tools – Salesforce knowledge is a plus

ANTICIPATED SALARY RANGE:

$60,000 - $70,000 base salary with our annual performance bonus plan (on top of base compensation). Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment processconsists of 2 or 3 meetings, including a discussion with the team members. This position will report to our Customer Care Manager, based in Burlington, MA.

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [e-mail]. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).