CUSTOMER CARE SPECIALIST - WORK FROM HOME

AppFolio; Montgomery (AL); Remote; Full time

Job summary

AppFolio, a leading technology company, is hiring a Customer Care Specialist for remote work across the U.S. The role involves providing top-tier support to clients regarding their Property Manager platform, ensuring a seamless service experience while meeting performance metrics.

Benefits

Benefits

Qualifications

• Demonstrated customer service experience is desirable.
• Strong problem-solving skills are essential.

Responsibilities

• Serve as the direct link between our customers and the platform.
• Master product knowledge to provide effective troubleshooting.
• Manage customer conversations daily across various channels.

Skills

Troubleshooting

Customer Service

Communication

Workflow Guidance

Job description

Customer Service / Remote - Anywhere in U.S. / Up to $26.10 per hour / Benefits

As a Customer Care Specialist at AppFolio, you will:

1. Serve as the direct link between our customers and the AppFolio Property Manager platform.
2. Master product knowledge to provide accurate, effective troubleshooting and workflow guidance.
3. Manage customer conversations daily across various channels (phone, chat, email, etc.).
4. Deliver top-tier service while meeting or exceeding performance metrics.
5. Log and document customer interactions thoroughly and professionally.

Hiring Immediately >