Manual Hardware Inside Sales

Door Controls USA; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Critical Illness

Supplemental Life Insurance

Short Term Disability

Long Term Disability

401K + Company Match

Legal Shield

Job summary

Door Controls USA in Charlotte, North Carolina, is seeking an Inside Sales Representative to drive growth for manual door hardware.

You will make outbound calls, identify opportunities, prepare quotes, manage accounts, and collaborate with Outside Sales to support key customers. Strong communication and relationship-building are essential.

Qualifications

• 2-4 years inside sales or customer service experience in a manufacturing/industrial setting.
• Experience with manual door hardware or related building products is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Make outbound sales calls to new and existing customers to promote DCM closers, hinges, locks, pivots, exit devices, and accessories.
• Identify and qualify new sales opportunities through proactive customer outreach.
• Prepare, present, and follow up on quotes to generate and close sales.
• Build strong customer relationships through regular communication and account management.
• Develop a strong understanding of our product line to recommend hardware based on customer needs.
• Maintain accurate records of customer interactions, calls, quotes, and opportunities in the CRM.
• Participate in sales meetings and share feedback on customer needs, market trends, and competitor activity.
• Partner with Marketing to support campaigns, product launches, and promotional efforts

Skills

Inside sales

Customer service

Outbound calling

Verbal & written communication

CRM software

Microsoft Office

Education

High school diploma or GED

Tools

CRM software

Microsoft Office

Job description

Manual Hardware Inside Sales

Door Controls USA Charlotte, North Carolina, United States

About this position

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values- Together We Thrive, Do What You Say, Do the Right Thing, Better Every Day, and Get'er Done, we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered for full-time employees:

• Medical
• Vision
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Ben Wheeler, Texas | On-site | Full Time

Door Controls USA is looking for a motivated, customer-focused Inside Sales Representative to help drive sales growth for our manual door hardware products.

This is a great opportunity for someone who enjoys connecting with customers, building relationships, identifying opportunities, and helping customers find the right hardware solutions. The ideal candidate is a self-starter who is comfortable with outbound sales and excited to grow their product knowledge.

What You’ll Do

• Make outbound sales calls to new and existing customers to promote DCM closers, hinges, locks, pivots, exit devices, and accessories
• Identify and qualify new sales opportunities through proactive customer outreach
• Prepare, present, and follow up on quotes to generate and close sales
• Build strong customer relationships through regular communication and account management
• Develop a strong understanding of our product line to recommend hardware based on customer needs
• Work closely with Outside Sales Representatives to support key accounts and new business opportunities
• Maintain accurate records of customer interactions, calls, quotes, and opportunities in the CRM
• Participate in sales meetings and share feedback on customer needs, market trends, and competitor activity
• Partner with Marketing to support campaigns, product launches, and promotional efforts

What You’ll Bring

• 2-4 years of inside sales or customer service experience, preferably in a manufacturing or industrial environment
• Experience with manual door hardware or related building products is preferred
• Proven success with outbound calling and business development is a plus
• Strong verbal and written communication skills
• Excellent customer service and relationship-building skills
• Strong organization skills with the ability to manage multiple priorities
• Proficiency with Microsoft Office and CRM software preferred
• High school diploma or GED

Why Door Controls USA?

Our mission is Opening Doors for Generations . We are a growing, family-owned company where people work hard, support one another, and continually look for better ways to serve our customers.

Together We Thrive | Do What You Say | Do the Right Thing | Better Every Day | Get'er Done