Customer Care & Solutions Specialist

Action Industries; Strongsville (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Action Industries in Strongsville, OH seeks an Inside Sales / Customer Service professional to process customer transactions, gather product information, and provide technical support on products. You will educate customers on features, generate sales leads, and maintain accurate records of sales activity.

The role emphasizes strong communication, problem-solving, and organizational skills to deliver exceptional customer service and support to the sales team.

Qualifications

• Thorough knowledge of company products.
• In-depth interpersonal skills for handling diverse customers.
• Strong listening and verbal communication abilities.
• Basic knowledge of telephone sales.
• Proficiency with Microsoft Office Suite.
• Analytical and problem-solving capabilities.
• Strong organization and attention to detail.

Responsibilities

• Assure the accurate and timely processing of customer transactions (orders, quotes, catalogues/sample requests and returns).
• Gather customer information and identify products meeting customer needs; generate sales leads.
• Provide technical customer service; educate customers on product features and benefits.
• Set-up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints, determine cause and identify solutions.
• Process product recalls.
• Sell products and services; maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.

Skills

Product knowledge

Interpersonal skills

Listening & communication

Telephone sales

MS Office

Analytical skills

Organization & attention to detail

Tools

Microsoft Office Suite

Job description

Action Industries in Strongsville, OH seeks an Inside Sales / Customer Service professional to process customer transactions, gather product information, and provide technical support on products. You will educate customers on features, generate sales leads, and maintain accurate records of sales activity.

The role emphasizes strong communication, problem-solving, and organizational skills to deliver exceptional customer service and support to the sales team.