Customer Care SME: Remote Diagnostics & Product Feedback

Custom Truck One Source; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Custom Truck One Source in Kansas City seeks a Subject Matter Expert (SME) to serve as a primary technical escalation resource for service operations and customers. The role entails providing remote diagnostic guidance, developing training programs, and collaborating with engineering on product feedback. The position requires advanced technical knowledge and 10+ years of relevant experience in heavy equipment or related industries. This office-based role may involve occasional travel to customer sites.

Qualifications

• 10+ years of experience in heavy equipment, cranes, utility trucks, or related industries.
• Advanced knowledge of hydraulic, electrical, mechanical, and control systems.
• Proficiency in reading technical drawings, schematics, service manuals, and engineering documentation.

Responsibilities

• Serve as primary escalation resource for service technicians.
• Provide remote diagnostic consultation to resolve equipment issues.
• Develop technical training programs for service technicians.

Skills

Analytical skills

Independent judgment

Communication skills

Collaboration

Education

Associate’s degree in Diesel Technology, Engineering Technology, Mechanical Technology or related field

Job description

Custom Truck One Source in Kansas City seeks a Subject Matter Expert (SME) to serve as a primary technical escalation resource for service operations and customers. The role entails providing remote diagnostic guidance, developing training programs, and collaborating with engineering on product feedback. The position requires advanced technical knowledge and 10+ years of relevant experience in heavy equipment or related industries. This office-based role may involve occasional travel to customer sites.