Product Care SME - Remote Diagnostics & VOC

Custom Truck One Source; Kansas City (MO); On-site; USD 60,000 - 90,000; Full time

Job summary

Custom Truck One Source is seeking a Product Matter Expert for Load King Customer Care in Kansas City, MO. This role involves providing technical escalation support and consultation for service operations, collaborating closely with engineering and cross-functional teams. Ideal candidates will have over 10 years of experience in heavy equipment and strong analytical skills. They should also possess expertise in hydraulic, electrical, and mechanical systems, and have excellent communication abilities. The position primarily involves office-based work with occasional travel requirements.

Qualifications

• 10+ years of experience in heavy equipment or related industries.
• Advanced knowledge of hydraulic, electrical, and mechanical systems.
• Strong written and verbal communication skills.

Responsibilities

• Serve as primary escalation resource for service technicians.
• Provide remote diagnostic consultation and technical guidance.
• Develop and deliver technical training programs for service technicians.

Skills

Analytical skills

Hydraulic systems knowledge

Electrical systems knowledge

Mechanical systems knowledge

Technical drawing reading

Communication skills

Collaboration skills

Education

Associate's degree in Diesel Technology or related field

Job description

Custom Truck One Source is seeking a Product Matter Expert for Load King Customer Care in Kansas City, MO. This role involves providing technical escalation support and consultation for service operations, collaborating closely with engineering and cross-functional teams. Ideal candidates will have over 10 years of experience in heavy equipment and strong analytical skills. They should also possess expertise in hydraulic, electrical, and mechanical systems, and have excellent communication abilities. The position primarily involves office-based work with occasional travel requirements.