Service Scheduler & Customer Support (1099)

Heroic Home Comfort LLC; Mahopac (NY); Presencial; USD 25 000 - 30 000; Tempo integral

Resumo da oferta

Heroic Home Comfort, a family-owned home services company in Mahopac, NY, is hiring for a part-time or full-time scheduling associate to support our service operation.

As a 1099 independent contractor, you will answer customer inquiries, collect service details, schedule appointments, coordinate with technicians, and maintain accurate records.

Strong communication, computer skills, and attention to detail are essential; prior dispatch experience is helpful.

Qualificações

• Clear, patient communication and dependable customer service.
• Comfortable using computers and learning scheduling software.
• Attention to detail and ability to manage competing requests.
• Prior service-business office or dispatch experience is helpful.

Responsabilidades

• Answer customer inquiries, collect service details, and schedule appointments.
• Coordinate with technicians and communicate appointment updates.
• Maintain accurate customer, scheduling, and follow-up records.
• Escalate urgent concerns and unresolved issues to the appropriate team member.

Conhecimentos

Clear communication

Customer service

Computer literacy

Scheduling software

Descrição da oferta de emprego

Heroic Home Comfort, a family-owned home services company in Mahopac, NY, is hiring for a part-time or full-time scheduling associate to support our service operation.

As a 1099 independent contractor, you will answer customer inquiries, collect service details, schedule appointments, coordinate with technicians, and maintain accurate records.

Strong communication, computer skills, and attention to detail are essential; prior dispatch experience is helpful.