Customer Care & Scheduling Specialist

Saveway USA Corporation; Columbus (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

HSA

Life insurance

PTO

Job summary

En Garde Deer Defense is seeking a dedicated Customer Service Representative to handle inquiries, manage appointments, and support day-to-day operations from Broadview Heights, OH. The role emphasizes timely communication, accurate record-keeping, and a proactive service mindset.

The position offers full-time hours with benefits, invoicing support, and the opportunity to contribute to customer-facing projects in a growing company.

Qualifications

• High school diploma or equivalent.
• 2+ years of administrative, office support, or customer service experience.
• Strong communication and interpersonal skills.
• Excellent organization, attention to detail, and time-management skills.
• Ability to prioritize multiple tasks, meet deadlines, and work independently.
• Reliable, flexible, and adaptable in a growing company.
• Comfortable learning and using technology, including iPhone and Mac computers.
• Proficient in Office 365 Suite, especially Excel.

Responsibilities

• Respond to customer phone calls, texts, emails, and online leads within 24 business hours.
• Provide a high level of customer service and effectively communicate with clients.
• Discuss En Garde Deer Defense services with potential customers.
• Schedule free trial sprays and manage customer appointments.
• Maintain customer accounts using Gorilla Desk CRM.
• Assist with invoices, payments, and other administrative tasks.
• Follow established procedures for managing off-season customers.
• Work with management on customer service initiatives and other assigned projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Customer service experience

Office 365/Excel

CRM experience

Education

High school diploma

Bachelor's degree (preferred)

Tools

Gorilla Desk CRM

Excel

Job description

En Garde Deer Defense is seeking a dedicated Customer Service Representative to handle inquiries, manage appointments, and support day-to-day operations from Broadview Heights, OH. The role emphasizes timely communication, accurate record-keeping, and a proactive service mindset.

The position offers full-time hours with benefits, invoicing support, and the opportunity to contribute to customer-facing projects in a growing company.