Customer Care & Sales Operations Coordinator

LCI; Fayetteville (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

401(k) with match

Paid holidays

Paid Time Off (PTO)

Job summary

LCI is seeking a Customer Care Coordinator for the Ft. Bragg area, onsite, Monday–Friday 7:30 AM–4 PM. You will assist Customer Service Representatives, manage sales orders, communicate with customers and vendors, and help maintain price updates and product information.

This role supports order accuracy and timely delivery in a dynamic retail environment. The position requires a high school diploma and at least one year of related experience, with strong interpersonal and checkout-system skills.

Qualifications

• Interpersonal skills to deal with customers, vendors, and colleagues.
• Experience with retail systems and customer checkout processes.
• Ability to navigate systems and accurately process orders.

Responsibilities

• Handle all customer-related matters with a positive demeanor.
• Navigate Axapta/ERP to create and release sales orders.
• Communicate with customers and vendors via phone or email throughout the order process.
• Quote on contracts and follow up on quotes.
• Call customers for information as needed and ensure timely responses.
• Reconcile sales orders with on-hand materials to minimize delays.
• Coordinate pickup/delivery of orders and maintain customer contact lists.
• Support checkout counters to reduce customer wait times.
• Follow up with customers via surveys to assess satisfaction.
• Create reports tracking sales orders and budgeting impact using AX/Excel.
• Prepare and email Excel spreadsheets as requested by management.
• Assist customers with BUYBSC website and DOD Emall program navigation.
• Publish and display daily price changes and support marketing efforts.
• Engage with vendor reps during sales calls to understand product usage.

Skills

Interpersonal skills

Retail knowledge

Checkout accuracy

Education

High school diploma

Job description

LCI is seeking a Customer Care Coordinator for the Ft. Bragg area, onsite, Monday–Friday 7:30 AM–4 PM. You will assist Customer Service Representatives, manage sales orders, communicate with customers and vendors, and help maintain price updates and product information.

This role supports order accuracy and timely delivery in a dynamic retail environment. The position requires a high school diploma and at least one year of related experience, with strong interpersonal and checkout-system skills.